Mailing & Refund Policy – GhostPost Office™
Mailing & Refund Policy – GhostPost Office™
Effective Date: December 8, 2025
This Mailing & Refund Policy (“Policy”) explains how GhostPost Office™ handles mail preparation, processing, delivery expectations, cancellations, and refunds. It forms part of our Terms & Conditions and applies to all users of the GhostPost Office™ website and services (“you,” “Customer”).
By submitting an order, you acknowledge that you have read, understood, and agree to this Policy.
1. Scope of Service
GhostPost Office™ is a U.S.-based mail facilitation service operated by JAS, LLC. We:
Receive your document and mailing instructions through our website.
Print your document on standard letter-size paper (unless otherwise stated).
Insert it into a standard business envelope (typically with an address window).
Apply the appropriate postage for your selected mail type.
Deliver the prepared mailpiece to a U.S. postal facility or an approved print-and-mail partner.
GhostPost Office™ is not the United States Postal Service (USPS), a government entity, or a legal courier. Once your mail is accepted by USPS or a partner carrier, it is subject to their processes, timelines, and policies.
2. Mail Types & Product Descriptions
We currently offer the following primary options (names may vary):
Standard Mail
U.S. First-Class Mail
No tracking by default
Intended for everyday, non-urgent communications
Certified Mail
USPS Certified Mail service with tracking number
Proof of mailing and delivery confirmation (subject to USPS scans)
Recommended for legal, financial, or time-sensitive documents
Priority Mail
USPS Priority Mail service
Includes USPS tracking
Intended for urgent or high-importance communications
Additional subclasses, international options, or add-ons (such as return receipt or extra pages) may be introduced or updated periodically. Actual availability may vary by destination or technical constraints.
3. Pricing & Charges
3.1 Base Pricing
Each mail type has a base price that typically includes:
Printing (up to the included page count)
Envelope and handling
U.S. postage for that mail class
Standard processing and preparation
The current pricing for each option is listed on our Pricing page and is subject to change without prior notice.
3.2 Additional Pages
If your document exceeds the included number of pages for a given mail type, additional page fees will apply as listed on the Pricing page. Page count is determined by:
The number of pages in the final print file (not word count or screen pages).
3.3 Taxes, Fees & Currency
All prices are listed in U.S. Dollars (USD).
Applicable taxes, payment processing fees, or other charges may apply depending on your location and payment method.
4. Order Submission & Processing
4.1 Order Confirmation
When you submit your mailing request and payment is successfully processed:
You will receive an order confirmation via email (to the email address you provided).
The document enters our processing queue immediately.
4.2 Automation & Production
To provide fast turnaround, orders are typically processed automatically and may move to print within minutes. Because of this:
Once your order is in processing, it cannot be edited, canceled, or refunded except in limited circumstances described in Section 9.
4.3 Manual Review
In some cases (e.g., suspected abuse, unclear formatting, or technical issues), we may pause or review an order manually. This may delay mailing but does not guarantee that you can cancel or change your order.
5. Address Accuracy & Formatting
You are solely responsible for:
Entering the correct, complete recipient address
Providing a valid return address (if applicable)
Correct spelling, apartment/unit numbers, zip codes, and country information
We do not verify address accuracy beyond basic formatting checks. We may standardize certain elements (e.g., capitalization) for USPS compatibility, but we do not guarantee correctness.
GhostPost Office™ is not liable for delays, non-delivery, or misdelivery caused by:
Incorrect, incomplete, or invalid addresses
Recipient relocation or forwarding issues
Recipient refusal or failure to collect mail
No refunds will be issued for mail that fails to arrive due to address errors or omissions provided by the customer.
6. Printing & Envelope Details
6.1 Document Printing
Unless otherwise stated:
Documents are printed in black and white on standard letter-size paper (8.5" x 11").
We print exactly what you upload, without editing, proofreading, or reformatting, except as necessary for compatibility (e.g., margins, scaling).
You are responsible for confirming that your uploaded document is:
Legible
Correctly formatted
Free of errors or omissions
6.2 Envelope Type
We typically use standard business envelopes, often with an address window. In that configuration:
Sender and recipient address information you provide is printed on the enclosed document in the window area.
We do not print your company logo or GhostPost branding on the envelope.
However, the envelope style may vary depending on print partner logistics. We reserve the right to adjust envelope type or layout as needed.
7. Mailing Timeline & Delivery Expectations
7.1 Processing & Handoff to Carrier
We aim to:
Print and prepare your mail within 1 business day (often the same day)
Deliver it to USPS or an approved partner facility as quickly as operationally possible
Processing times may be longer during holidays, high-volume periods, system maintenance, or partner outages.
7.2 Estimated Delivery Timeframes
After handoff to USPS (or other designated carrier), typical estimated delivery times are:
Standard Mail (First-Class): 1–5 business days within the continental U.S.
Certified Mail: 2–7 business days, depending on distance and USPS workload
Priority Mail: 1–3 business days within the continental U.S.
These are estimates only. GhostPost Office™ does not guarantee delivery dates.
8. Tracking, Status & Proof of Mailing
8.1 Non-Tracked Mail
Standard Mail generally does not include tracking. Once handed off to USPS, we cannot provide real-time updates for non-tracked items.
8.2 Tracked Mail (Certified & Priority)
For mail types that include tracking:
A tracking number will be generated and made available to you (commonly via email or dashboard).
Tracking results are provided by USPS or the carrier and may contain delays or gaps in reporting.
“Delivered” status is based on USPS scanning and does not guarantee that the recipient opened, read, or acknowledged the mail.
We are not responsible for:
USPS failure to scan
Partial or missing tracking updates
Incorrect USPS tracking information
9. Cancellations, Changes & Duplicate Orders
9.1 Cancellations After Submission
Because production starts quickly:
Orders cannot be canceled once they enter processing, which frequently occurs within minutes of payment.
In limited cases, if your order is still in a pending or on-hold state and clearly has not begun production, you may contact us at [email protected]. At our sole discretion, we may:
Cancel the order and issue a credit or refund, or
Allow you to modify the document or address
However, this is not guaranteed.
9.2 Changes to Content or Address
Once submitted:
Document content cannot be changed.
Addresses cannot be edited.
Mail class cannot be downgraded or upgraded.
To make corrections, you would need to submit a new mailing order.
9.3 Duplicate Orders
If you accidentally submit the same order multiple times:
We cannot automatically detect this in all cases.
You are responsible for verifying that you have not duplicated orders.
If you contact us before production begins and we can confirm duplication, we may cancel the duplicate at our discretion. If production has begun, no refund is guaranteed.
10. Refund Policy
Because print-and-mail services are custom, on-demand products that enter production immediately, refunds are generally not available once processing begins.
However, we recognize there are rare situations where a partial or full refund may be appropriate. Our refund policy is as follows:
10.1 Non-Refundable Situations
No refunds or credits will be issued for:
Incorrect or incomplete recipient addresses provided by the customer
Failure of the recipient to receive, acknowledge, or respond to mail
USPS or carrier delays, scanning gaps, or misrouting
Customer dissatisfaction with document content (e.g., typos in your letter)
Recipient refusal, mailbox restrictions, or local postal rules
Misunderstandings about how Certified or Priority Mail functions
Customer error in choosing the wrong mail class
User technical issues (e.g., slow internet, failed uploads) that did not prevent us from processing the order as submitted
Orders already printed/processed at the time we review your support request
10.2 Potentially Refundable Situations
At our sole discretion, we may offer a partial or full refund or a re-mailing (reprint) at no additional cost if:
Internal Production Error
We printed the wrong document for the order
We used the wrong mail class compared to what you selected
We clearly misapplied the address you provided (e.g., obvious truncation or system error)
System Failure
A technical problem on our end or our print partner’s end caused your letter never to enter the mail stream
We charged you but can confirm that mail was never printed or handed to USPS
Duplicate Billing Caused by System Error
Our payment processor mistakenly charged you more than once for the same transaction.
In such cases, we may:
Re-mail the letter at our expense, or
Provide a partial or full refund, or
Provide account credit for future mailings
The remedy is determined by GhostPost Office™ and may depend on the nature and impact of the issue.
10.3 Lost or Extremely Delayed Mail
Lost or delayed mail is often beyond our control once USPS takes possession. In these cases:
We may, at our discretion, offer a discounted or complimentary re-mail, but this is not guaranteed.
USPS typically does not provide refunds for First-Class, Certified, or Priority Mail delays, and our ability to recover costs from USPS is limited.
11. Returned, Undeliverable, or Refused Mail
If mail is returned to the return address listed on the envelope:
It will be returned directly to the return address you provided, not to GhostPost Office™ (unless our address is used).
We do not automatically re-mail returned items.
If you want to send a new letter to a corrected address, a new order must be placed and paid for.
Returned or refused mail does not qualify for a refund.
12. Chargebacks & Payment Disputes
If you dispute a transaction with your payment provider (chargeback):
Your access to GhostPost Office™ may be temporarily or permanently suspended.
We reserve the right to contest the chargeback with documentation of your order and fulfillment.
We encourage you to contact us first at [email protected] so we can attempt to resolve any issue directly.
13. International Considerations
At this time, GhostPost Office™ primarily sends mail from the United States to U.S. addresses. If international destinations become available:
Additional postage, handling fees, and longer delivery times will apply.
Delivery is subject to the destination country’s postal rules and customs processes.
International deliveries may be more prone to delay, and refunds remain limited as described above.
14. Service Interruptions & Force Majeure
We are not responsible for failure or delay in performance caused by:
Natural disasters, extreme weather, or emergencies
Postal strikes or USPS operational disruptions
Pandemics, governmental actions, or regulatory changes
Power outages, internet failures, or infrastructure problems
Print partner outages or logistical disruptions
In such circumstances, we may temporarily suspend or limit services without liability.
15. Policy Changes
GhostPost Office™ reserves the right to update or modify this Policy at any time. Changes become effective when posted on the Site. Your continued use of the service after any changes constitutes acceptance of the updated Policy.
For significant changes, we may post a notice on the Site or notify users by email when appropriate.
16. Contact Information
If you have questions about this Mailing & Refund Policy, or believe there has been an error with your order, please contact us:
GhostPost Office™ – JAS, LLC
Sheridan, Wyoming, United States
📧 [email protected]
📞 (530) 684-1384
Please include:
Your full name
Email used on the order
Approximate date/time of submission
Mail type (Standard, Certified, Priority)
Any order or reference ID
A clear description of the issue
This will help us investigate and respond as quickly as possible.
GhostPost Office™ makes sending real U.S. mail simple, secure, and accessible from anywhere in the world. Your documents are printed and mailed from within the United States with your name and return address — quickly, privately, and without the post office.