Privacy Policy - Ghost Post Office™
1. Introduction
GhostPost Office™ (“GhostPost,” “we,” “us,” or “our”) is a mail facilitation service operated by JAS, LLC, a Wyoming limited liability company based in Sheridan, Wyoming, United States.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our websites, including ghostpostoffice.com (the “Site”), use our contact forms, or use our services to send physical mail from the United States (together, the “Services”).
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.
2. Information We Collect
We collect information in three main ways:
Information you provide directly
Information collected automatically
Information from third party providers that help us deliver the Services
2.1 Information You Provide Directly
Depending on how you use GhostPost, you may provide:
Account and contact information
Full name
Email address
Phone number
City, state, country (if you include these in forms or emails)
Mailing information
When you submit a mail request through our forms, you may provide:
Sender name and return address
Recipient name and mailing address
Optional company names or care-of information
Mail type selection (Standard, Certified, Priority, or other options we may offer)
Document content
If you upload or submit documents to be printed and mailed, we process the contents of those documents, which may include:
Letters, forms, legal notices, or other written material
Personal, financial, or other sensitive information that you choose to include in your document
Any attachments or additional pages you provide
Payment information
We do not directly collect or store full credit card numbers on our servers.
Payments are processed by third party payment processors (for example, Stripe).
We may receive limited information related to the transaction, such as payment status, last four digits of the card, card brand, and transaction ID, for accounting and fraud prevention purposes.
Customer support and communications
If you contact us by email, through the Site, or by phone, we may collect:
Your name and contact details
The contents of your message or request
Any related information you choose to share
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
IP address
Browser type and version
Device type and operating system
Referring and exit pages
Date and time of visits
Pages viewed and links clicked
General location information based on IP address
We collect this information using tools such as server logs, cookies, and similar technologies in order to operate and improve the Site.
2.3 Information From Third Parties
We may receive information from:
Payment processors – to confirm payments, handle refunds, and prevent fraud
Print and mail fulfillment providers – to confirm that a mail piece has been processed or mailed
Analytics or advertising partners – in aggregated or de-identified form to help us understand how visitors use our Site
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide the Services
Create and manage your mail orders
Print and mail your letters from within the United States
Generate and manage tracking (for services that include tracking)
Communicate with you about the status of your mail
To operate and improve our Site and business
Monitor Site performance and security
Analyze usage patterns to improve design and user experience
Develop new features, services, or pricing
To communicate with you
Respond to your questions, support requests, or feedback
Send important notices about changes to this Policy, our Terms, or our services
Send transactional emails related to your mail submissions and payments
To protect our rights and comply with law
Detect, prevent, and address fraud, abuse, or security issues
Enforce our Terms and other agreements
Comply with applicable laws, regulations, legal requests, or court orders
We do not sell your personal information to third parties.
4. How We Share Information
We limit sharing of your information to what is necessary to provide the Services and comply with legal obligations.
We may share your information with:
4.1 Print and Mail Fulfillment Providers
To fulfill your mail requests, we work with trusted third party print and mail providers located in the United States. We share only the information needed to:
Print your letter or document
Address the envelope with sender and recipient information
Process mailing and tracking as requested
These providers are required to handle your information in a secure manner and to use it only for the purpose of fulfilling your mail.
4.2 Payment Processors
When you pay for our Services, your payment information is handled by third party payment processors such as Stripe. These providers process payments on our behalf and may collect and store your payment card details in accordance with their own privacy policies and security procedures.
4.3 Service Providers and Vendors
We may share information with vendors who help us:
Host and maintain the Site
Provide email delivery services
Provide analytics or performance monitoring
Provide customer support tools
These vendors are permitted to use your information only to perform services on our behalf.
4.4 Legal Requirements and Protection
We may disclose your information if we believe it is necessary to:
Comply with a law, regulation, legal process, or lawful government request
Enforce our Terms and other agreements
Protect the rights, property, or safety of GhostPost, our users, or the public
4.5 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred as part of that transaction. If this occurs, we will take reasonable steps to ensure the receiving party honors this Privacy Policy or provides notice of material changes.
5. Document Content and Retention
Your document content is central to how GhostPost works, so we treat it with particular care.
5.1 Use of Document Content
We use your document content only to:
Generate the print-ready file
Print and assemble your mail
Address, process, and mail the letter
Troubleshoot issues with your order when necessary
We do not use the contents of your documents for marketing, profiling, or unrelated analytics.
5.2 Retention and Deletion
We strive to keep document content no longer than necessary to fulfill your order and maintain basic records.
In general:
Document files and print jobs are retained only for the period required to successfully print and mail your letter and to resolve any operational issues.
After this period, documents are regularly deleted or irreversibly anonymized from our working systems.
Metadata related to the transaction (such as date, mail type, recipient city and state, and payment details) may be retained longer for accounting, security, or legal compliance.
Because mailings can sometimes be contested or require proof that a letter was sent, we may retain minimal data about the mailing (such as recipient name, address, and date mailed) for a longer period even after document content is removed.
6. Cookies and Similar Technologies
We may use cookies and similar technologies on our Site to:
Keep the Site secure and functioning correctly
Remember basic preferences
Understand how visitors use the Site
You can control cookies through your browser settings. If you disable some or all cookies, parts of the Site may not function correctly.
7. Data Security
We use technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, or alteration. These measures include:
Encryption in transit for our website and online forms (HTTPS)
Access controls and authentication for systems that store or process personal information
Secure relationships with payment processors and mail fulfillment providers
No system can guarantee complete security. While we work hard to protect your information, we cannot promise absolute security of data transmitted to or stored by us.
8. International Users
GhostPost Office is operated from the United States, and our print and mail fulfillment is based in the United States. By using our Services, you understand that your information will be transferred to, stored in, and processed in the United States, which may have different data protection laws than your country of residence.
If you are located outside the United States and choose to use our Services, you do so at your own discretion and consent to this transfer.
9. Children’s Privacy
Our Services are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information. If you believe a child has provided us with personal information, please contact us using the details below.
10. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, such as:
Access – request a copy of the personal information we hold about you
Correction – request that we correct inaccurate or incomplete information
Deletion – request that we delete certain personal information, subject to legal and operational requirements
Restriction or objection – object to certain uses of your information, such as marketing
Portability – request a copy of your information in a portable format, where technically possible
To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before fulfilling your request.
For residents of regions with specific privacy laws (such as the European Union, the United Kingdom, or California), you may have additional rights under GDPR, UK GDPR, or CCPA/CPRA. We will make reasonable efforts to honor these rights where applicable, but you should consult a legal professional for detailed interpretation of those laws.
We do not sell personal information as that term is commonly defined in CCPA.
11. Third Party Links
Our Site may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of third party sites, and we encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will update the “Effective Date” at the top of the Policy.
If we make material changes, we may provide additional notice, such as highlighting the changes on the Site or sending an email to users who have provided contact information.
Your continued use of the Services after any update constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, you can contact us at:
GhostPost Office™ – JAS, LLC
Sheridan, Wyoming, United States
Email: [email protected]
Phone: +1 (530) 684-1384
GhostPost Office™ makes sending real U.S. mail simple, secure, and accessible from anywhere in the world. Your documents are printed and mailed from within the United States with your name and return address — quickly, privately, and without the post office.